Frequently Asked Questions

What are your sale policies?

All clearance items are final sale. We will still accept inquiries about defects within 48 hours of delivery.

How long will it take my order to process?

Processing times during site-wide sales and restocks is up to 3 weeks due to a high volume of orders.

Processing time is typically 2-3 business days on most products. This processing time does not include shipping. Please contact us to inquire about custom order and bulk order processing times.

Tell me more about your shipping policies.

All orders are shipped via USPS First Class/Priority Mail and UPS Ground (for larger packages). An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond our control. We are not responsible for late delivery or any damage that occurs in transit.

Tell me about your international shipping policies.

For international orders, please be mindful of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.

What happens if my package is lost or damaged?

In the case of a lost package, please contact your local post office for assistance. PlaySpark is not responsible for lost or damaged packages after they have been shipped. 

What happens if my package is marked as returned to sender?

If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.

Do you offer returns and exchanges?

Your satisfaction with your purchase and experience is of the utmost importance to us. Please don't hesitate to contact us directly with questions or concerns and we will try to find a solution to the situation any way we can. Due our limited inventory and made to order nature of our work, we typically do not accept returns or exchanges. Please make sure to read product descriptions, sizing guides, & shipping policies carefully before completing your purchase. If an exchange is accepted, customer will be responsible for shipping/handling fees.

What happens if the products in my purchase come damaged or defective?

Please get in touch within 48 hours of delivery, and we’ll be happy to help correct the problem with proof of damage. We can only process returns and exchanges on original unworn, unwashed merchandise - so please check your order before laundering! We are not responsible for any damage that occurs after the product is used or