Frequently Asked Questions
How do I care for my tee?
How do I care for my tee?
To protect the designs, turn your items inside out while washing/drying. It is best to use a mild detergent. Wash your apparel in cold water and tumble dry low or air dry. Do not iron directly over the design. Excessive heat applied to the design may cause peeling or cracking.
Do you offer returns and exchanges?
Do you offer returns and exchanges?
PlaySpark accepts returns of unworn, unwashed items in their original condition within 14 days of delivery. Returns are processed as store credit or exchanges. Washed, laundered, or final sale items are not eligible for return. As a small business, our policy reflects industry standards among independent apparel brands, where sustainability and limited-run production make full refunds less feasible. This ensures we can continue offering high-quality, thoughtfully designed pieces while still providing flexibility to our customers.
How long will it take my order to process?
How long will it take my order to process?
Typical processing time for all order is 2-5 business days. Processing time is up to 15 business days for domestic orders and 20 business days for international orders for sales and new design releases. This processing time does not include shipping. Please contact us to inquire about custom order and bulk order processing times.
Tell me more about your shipping policies.
Tell me more about your shipping policies.
All orders are shipped via USPS Ground Advantage/Priority Mail and UPS Ground (for larger packages). An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond our control. We are not responsible for late delivery or any damage that occurs in transit.
Tell me about your international shipping policies.
Tell me about your international shipping policies.
For international orders, please be mindful of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.
What happens if my package is lost or damaged?
What happens if my package is lost or damaged?
In the case of a lost package, please contact your local post office for assistance. PlaySpark is not responsible for lost or damaged packages after they have been shipped.
What happens if my package is marked as returned to sender?
What happens if my package is marked as returned to sender?
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
What happens if the products in my purchase come damaged or defective?
What happens if the products in my purchase come damaged or defective?
Please get in touch within 48 hours of delivery, and we’ll be happy to help correct the problem with proof of damage. We can only process returns and exchanges on original unworn, unwashed merchandise - so please check your order before laundering! We are not responsible for any damage that occurs after the product is used or laundered.here.
