Frequently Asked Questions

How do I care for my tee?

To protect the designs, turn your items inside out while washing/drying. It is best to use a mild detergent. Wash your apparel in cold water and tumble dry low or air dry. Do not iron directly over the design. Excessive heat applied to the design may cause peeling or cracking.

Do you offer returns and exchanges?

Please note that due to the nature of this limited release and our temporary shipping space, we are unable to accept returns or exchanges. We recommend carefully reviewing our sizing guide and product details to ensure you find the perfect fit. Thank you for your understanding and support during this time. When we return to our large studio space, we will be able to accept returns. 

How long will it take my order to process?

Processing time is typically 2-3 business days on most products. This processing time does not include shipping. Please contact us to inquire about custom order and bulk order processing times.

Tell me more about your shipping policies.

All orders are shipped via USPS Ground Advantage/Priority Mail and UPS Ground (for larger packages). An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond our control. We are not responsible for late delivery or any damage that occurs in transit.

Tell me about your international shipping policies.

For international orders, please be mindful of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.

What happens if my package is lost or damaged?

In the case of a lost package, please contact your local post office for assistance. PlaySpark is not responsible for lost or damaged packages after they have been shipped. 

What happens if my package is marked as returned to sender?

If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.

What happens if the products in my purchase come damaged or defective?

Please get in touch within 48 hours of delivery, and we’ll be happy to help correct the problem with proof of damage. We can only process returns and exchanges on original unworn, unwashed merchandise - so please check your order before laundering! We are not responsible for any damage that occurs after the product is used or laundered.here.